FAQ

what is the price range?

2017 prices for custom portrait paintings:
Size 8 x 10
  • $350 USD for one pet (head and shoulders)
  • add $50 for each additional pet
Size 11 x 14
  • $495 USD for one pet (head and shoulders)
  • add $60 USD for each additional pet
larger sizes available – please inquire for pricing.

Prices may be subject to change at any time. Prices are exclusive of framing and shipping costs. Note that international deliveries may be subject to local import taxes, which are the customers’ responsibility. We deliver worldwide. 

how large should my photo be?

Any photo taken with a cell phone that’s 1 MB or larger. The more details in the eyes and/or nose the better; however, it’s possible that we can work with you to get the best results if you have limited photos.

can i use a photo i posted on my Instagram account?

Absolutely! As long as the photo was taken by yourself and you own the photo. Just include the link of your Instagram photo when you contact us.

i’ve chosen my favourite photo of my dog. what’s next?

Send us a quick message with your interest in your order and we’ll contact you shortly with next steps.

i don’t have pets, do you paint people?

Yes! We’ve also painted people, no matter what age. Please contact us for further details on pricing.

how long does an order take to be completed?

We are really passionate about our artwork. Each custom pet portrait art piece is created with much time and care to achieve a high level of beauty and detail. You can expect your beautiful pet portrait to be completed between 8 to 10 weeks. Delivery will depend on your location and shipping method selected.

how do i pay?

We accept payment by PayPal.

Once we’ve agreed on the photo choice, we’ll require a 50% deposit to get started. We’ll communicate regular updates and provide one or two photos of our progress to you. At the 75% mark to completion, we’ll require the remaining balance plus shipping costs to be paid prior to finishing the artwork. Note that international deliveries may be subject to local import taxes, which are the customers’ responsibility.

 

do you accept returns?

Due to the nature of the customised work, we do not offer refunds/returns/exchanges.

Terms and Conditions

Payment:
The 50% deposit is non-refundable & non-transferable. Due to the nature of the customized work, all sales are final. Scottieandcasie reserves the right to cancel an order without explanation, whereby the client would be 100% refunded.

Copyrights & Reproduction:
By submitting a photo, you are giving full permission to scottieandcasie for a rendering of the image(s) and subject matter showed therein. All reference photographs used for the creation of the portrait(s) must be free of all copyrights unless otherwise accompanied by a signed written release form by the photographer or owner of the copyright. The client is in full understanding and agrees that he/she will be held responsible for any legal action taken by others for use of material that is not free and clear of all copyrights.

All scottieandcasie artwork is commissioned for personal use only and may not be used for financial gain unless a prior paid License Agreement is made with scottieandcasie to purchase reproductive rights. If you’d like to use images of your purchased artwork for personal use such as a profile picture and not for financial gain, you may do so by crediting @scottieandcasie and linking back to our websites at www.scottieandcasie.com, www.facebook.com/scottieandcasie and/or www.instagram.com/scottieandcasie. Artwork purchased does not transfer copyright, thus cannot be used, reprinted, or reproduced for financial gain. Scottieandcasie retains full reproduction copyright on all artwork produced, whether commissioned or not, which may be displayed on the Internet and other social media and/or reproduced in the future.

All images, text content, and design layout on our website are Copyrighted. Copyright © 2016 scottieandcasie. No images, text content or design can be used on other websites or social media without our written permission, whether or not you place an order.

No commissioned artwork will start until the 50% deposit, acceptable photos are provided, and acceptance of these terms and conditions are in place. By submitting your photo and order you FULLY accept and understand all terms and conditions above.

 

Order now to secure your booking today!

 

“Art washes away from the soul the dust of everyday life” -Pablo Picasso